Call-In Services

Establishing a dedicated call-in line for both parents and youth facing mental health issues offers a valuable and accessible resource for quick assistance. This service provides an immediate and confidential avenue for individuals to seek support, guidance, and information when facing challenging situations. For parents, the call-in line offers a lifeline to navigate concerns related to their child’s mental health, providing them with expert advice and resources to better understand and address their child’s needs. Simultaneously, for youth, having a dedicated line ensures they have a direct channel to express their emotions, seek help, and receive timely assistance, promoting a sense of agency and empowerment. By fostering open communication and quick access to mental health support for both parents and youth, the call-in line becomes a vital tool in building a supportive community that prioritizes the well-being of individuals, ultimately contributing to early intervention and improved mental health outcomes.

HOW TO GET IN TOUCH

Youth Call-In Line:  Single sessions available by phone for youth ages 13-18 years and their families by calling (519) 419-1397  Monday to Friday from 9:00 a.m. to 5:00 p.m. (last call taken at 4:00 p.m.)

Parent Support Call-In Service:   Triple P (Positive Parenting Program) trained staff will provide parenting strategies with a focus on reducing conflict, developing positive relationships, and improving communication. Available to parents/caregivers of youth ages 13-17 by calling (519) 419-1949 Tuesday to Thursday from 8:00 a.m. to 6:00 p.m. (last call taken at 5:00 pm).